Privacy Policy

At Florentic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or interact with our services.

Who We Are

Florentic is an online store operated from France. If you have any questions about this Privacy Policy or how we handle your information, you can contact us at info@florentic.com.

Information We Collect

We may collect the following types of personal information:

Contact information such as your name, email address, phone number, and shipping address
Order information such as billing details, purchased items, payment status, and delivery details
Account and communication information if you contact us by email, chat, or Telegram
Technical and usage information such as IP address, browser type, device information, and website activity
Marketing and analytics data collected through cookies, pixels, and similar technologies

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations, shipping updates, and service messages
Improve our website, products, and user experience
Prevent fraud, abuse, and unauthorized activity
Measure website performance and visitor behavior
Send marketing emails and show relevant advertising, where permitted

Payments

We use third-party payment providers such as Stripe and PayPal to process payments securely. We do not store your full payment card details on our website.

Analytics and Advertising

We use tools such as Google Analytics and Meta Pixel to understand how visitors use our website, improve performance, and measure the effectiveness of our advertising.

These tools may collect information such as pages viewed, device information, browser type, referral source, and interactions with our website.

Email Marketing

If you subscribe to our emails or provide your email during checkout, we may send you updates about your order, new products, promotions, and brand news. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to operate our website, remember preferences, analyze traffic, and support marketing activities.

Some cookies are necessary for the website to function properly. Other cookies, including analytics and advertising cookies, may be used only where allowed by applicable law and your consent preferences.

How We Share Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

Payment providers such as Stripe and PayPal
Shipping, logistics, and fulfillment partners
Website, hosting, and technical service providers
Analytics and advertising partners
Legal authorities if required by law

We do not sell your personal information in the ordinary sense of selling customer lists for cash.

International Transfers

Because we work with international service providers and sell to customers in multiple countries, your information may be processed outside your country of residence. We take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

Data Retention

We keep personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to certain types of processing
Request restriction of processing
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@florentic.com.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The updated version will be posted on this page with the revised effective date.