Refund Policy
At Florentic, we want you to feel confident with your purchase. If something goes wrong, we are here to help and will do our best to resolve the issue quickly and fairly.
Return Period
You have 14 days to request a return after receiving your order
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
Used items are not eligible for return
Return Request
All return requests must be approved before sending the item back
To start a return, please contact us at info@florentic.com and include your order number and reason for return.
Please contact us before sending any return. Returns sent without prior approval may not be accepted.
Return Address
The return address will be provided after your return request is approved.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Customers are responsible for any customs duties or import taxes if applicable.
Damaged or Defective Items
If your item arrives damaged or defective, we will offer a replacement or a refund.
Please contact us within 48 hours of delivery and provide clear photos of the item and packaging so we can review the issue.
Refund Process
Once your return is received and inspected, we will notify you about the status of your refund.
Refunds are processed within 5–10 business days after approval.
Original shipping costs are non-refundable.
Non-Refundable Situations
- Items that have been used
- Items returned without prior approval
- Items damaged due to misuse or improper handling
- Incorrect or incomplete shipping address provided by the customer
- Failure to receive or collect the package
- Refusal to pay customs duties or import taxes
Late or Missing Refunds
If you have not received your refund within the expected time:
- Check your bank account again
- Contact your payment provider (Stripe, PayPal, etc.)
- Processing times may vary depending on your bank
If the issue persists, please contact us at info@florentic.com.
Contact
If you have any questions regarding returns or refunds, please contact us at info@florentic.com.