Shipping Policy
At Florentic, we make shipping simple, transparent, and reliable.
Shipping Destinations
We ship worldwide, including the United States, the European Union, and many international destinations.
Order Processing Time
Processing time: 1–3 business days
Orders are prepared within 1–3 business days after payment confirmation. Processing may take slightly longer during peak periods.
Estimated Delivery Time
Delivery time (5–12 business days) starts after the order has been shipped.
Delivery times may vary depending on your location, customs, and local carriers. Please note that delivery times are estimates and not guaranteed.
Shipping Cost
Free shipping on all orders
Order Tracking
Tracking is included with every order
You will receive a tracking number by email once your order has been shipped.
Tracking information may take 2–5 days to update after shipment.
Customs and Import Fees
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.
Shipping Delays
We are not responsible for delays caused by customs, carriers, or external factors beyond our control.
Incorrect Shipping Information
Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order is lost or arrives damaged, we will offer a replacement or a refund after reviewing the case.
Please email us at info@florentic.com and include photos if applicable.
More information about returns and refunds can be found in our Refund Policy.
Contact
If you have any questions, contact us at info@florentic.com.